Refund policy

Our 14-day return policy provides that, after receiving an item, you have 14 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info.andreacoppari@gmail.com. Returns must be shipped to the following address: ECOSTONE Srl - Via Renato Fucini, 10 - 40033 CASALECCHIO DI RENO (BO). 

If the return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, please contact us at any time at info.andreacoppari@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we may assess the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you receive what you want is to return the item you have and, once the return has been accepted, purchase the new item separately.

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. If approved, you will be automatically refunded within 10 business days via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info.andreacoppari@gmail.com.